1. During the case of a 'no show' and an appointment moved 2 working days prior to the appointment you will lose your deposit .Staff have been called in , prep work and research undergone and equipment ordered . The deposit will cover these costs and time lost .
2. If 4 working days' notice is given 50% of a deposit will be given in credit as we may potentially not have another client waiting to fill the now available slot . In regards to more the 3 working days' notice given a full deposit will be allocated in the form of a credit note for said amount or a re-booking of your appointment .
3. If for any reason your appointed artist ( apprentice , secondary artist or guest artist ) is no longer suddenly available then we can offer a credit not for the deposit to be used at a later date . or alternatively a appointment will be made with Stewart Ferguson , studio owner and our highest caliber artist .
4. In the case of a client changing their mind about having a tattoo altogether at White dragon tattoo , a credit note will be given . The credit note can be used by any allocated person and has a expiry date of 12 months after issue date .
We do NOT give cash refunds .
When possible please notify us of the appointment change verbally and then in writing at the next possible chance for our records .